Fit-for-purpose support
Every Nemag grab is supported by the engineers who designed it. This ensures that service advice, spare parts and maintenance guidance are always aligned with the original design and operating conditions.
Long-term service availability
Nemag retains drawings, specifications and configuration data for every grab. This allows us to support maintenance, repairs and spare parts supply even many years after delivery.
Maintenance-ready design
Grabs are designed with accessibility and modularity in mind. Wear parts can be inspected and replaced efficiently, supporting planned maintenance and predictable operations.
Commissioning and operator guidance
Support during commissioning and start-up helps establish the right operating practices from the beginning. This includes guidance for new grab types, new operators or new applications.
100% Service guaranteed
Our lifetime service commitment
Nemag’s reputation as a family business since 1924 is built not only on delivering high-end grabs, but also on supporting them throughout their full lifecycle. We supply tailored dry bulk grabs designed to achieve high productivity while supporting predictable maintenance and long-term performance.
With a lifetime service commitment, Nemag supplies original spare parts for the entire lifetime of the grab and provides technical advice whenever a question arises. If you would like to learn more about our support or discuss your situation, feel free to contact us.
Product transportation
Getting your product on-site
Through our global network of transport partners, Nemag supports fast and reliable shipping worldwide. This network allows us to offer dependable delivery at competitive conditions. For a seamless transport experience, FOB or CIF delivery terms can be arranged, including lashing and transport to the loading port.
When preferred, grabs can be shipped in a modular, disassembled configuration using container transport. This approach supports efficient logistics planning and can significantly reduce ocean freight and transport costs.
After arrival at the unloading port, Nemag supports customers with a structured approach to assembly. This includes a clear unloading plan, detailed assembly instructions and a practical assembly video. Assembly is straightforward and can typically be completed independently within one to three days. When required, Nemag can also provide on-site assembly guidance to support a smooth and efficient installation process.
Maintenance & Documentation
We help you maintain your products and reduce costs
Your new grabs should be easy to work with for more than just the approved operator. That is why Nemag provides an extensive Operation and Maintenance manual with every grab. This manual supports owners, authorised personnel and maintenance engineers with clear guidance on preparing, operating and maintaining the equipment.
The documentation includes clear descriptions and system overviews, safety guidance, installation instructions and operational guidance. It also covers maintenance schedules and procedures, transport and storage instructions, technical data and troubleshooting support. Appendices such as drawings, inspection forms and additional datasheets are included to ensure all relevant information is available in one structured and practical reference.
Designed to support safe and efficient maintenance
Central Greasing System
We understand your requirement for a safe working environment for your staff and our focus on productivity. This is why all Nemag grabs operate with a centralised greasing system.
Greasing all the moving parts is essential to reduce wear and to increase the product’s lifespan.
But lubricating multiple grease nipples can be a tedious job and sometimes a far reach. This system enables fast and safe greasing of the entire grab without dangerous climbing.
In short, a central greasing system improves your productivity and reduces your safety risks.
Lubrication details
If the grab was not in operation for an extended period, apply grease to all lubrication points before operation. Nemag grabs have grease nipple types 1-4” & 1-8”. The normal grease volume per nipple is 10 cc. Grease type and frequency can be found in your operation and maintenance manual. Your manual can be resent upon request.
SMT Shipping
"Our handling speed increased from 1,000 to 1,250 tons per hour. The NemaX paid for itself more than four times in its first year. "
VLI Pecém
"We now unload a ship in four days instead of five. Savings in demurrage costs are considerable, to say the least."
Parts for A lifetime
Components and spare parts
Spare parts and components are available or produced upon request. They can be ordered with your grab’s purchase and requested for the entire lifetime of your grab. Nemag strives to use grab components like bearings and plate materials which are internationally standardized and widely available. As a result, you can easily source your replacement parts locally without hassle.
While grabs with the lowest maintenance costs still need to be maintained, you can minimize downtime by keeping original spare parts in stock. We will happily provide you with the advised quantity of spare parts for every order. The spare parts list, including prices, can also be sent upon request.
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100 Years of Passion for Performance at Nemag
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